Digital Eye Strain

Digital Eye Strain (DES) is a self inflicted condition we have brought upon ourselves because we use digital devices so frequently and our world requires that we do in order to work, play and organise our lives. Phones and tablets put out enough light to illuminate a dark room. That ought to remind us we need to take care of our eyes and we need to respond more pro actively to looking after them. It comes down to knowing what to do, taking action and reminding others to take action. Constantly staring at screens is creating problems for people so we need to be sensible and build in the health routines which will alleviate some of these problems. Vision Optique has some helpful inforgraphics to show us what some of the problems are and then some very helpful ideas to show us how to improve what we are doing so we avoid digital eyestrain. None of it is hard. Optometrytimes looks at how DES is affecting people and what can be done about it. Again there are some good visuals to help us.

Call queue craziness

 

 

This is an interesting clip from Singapore. It identifies some of the man-made madness of call queues but it is a problem world  wide. I wonder which country has dealt with this effectively? It’s a situation we have brought upon ourselves with the advent of ubiquitous technology use and it’s something we need to address. The main problems seem to be :

Waits of 10 minutes or more. More is frequent.

Numbers – punching in option numbers, ID numbers, PIN numbers, passcode numbers

Verification of voice or secret word

Cost of queueing

Dropping out of the queue somehow

Having to constantly repeat yourself

There are a number of videos on You Tube which highlight both sides of the call queue . A customer rings because they have a problem. If they then have to pass through a series of hoops and then an interminable wait it can create anger and emotional issues. The call centre staff will then be dealing with someone who is not reasonable.

The other aspect is you can be offered an email option which only works when the email is responded to in person in a reasonable time frame. The automated responses acknowledges receipt but then you need to know that your query is being resolved. How long is a reasonable wait for an email response?

There are also time differences and language differences. Customers can be in different time zones which does have its impact and then they can be talking to someone who doesn’t understand them or they don’t understand the call centre person. Clear communication is central to effective problem solving.

We live in a complex world because we have technology and so many options. Next post I’ll look at some of the solutions.

Cyberjargon tools

If you have trouble understanding SMS speak  or cyber jargon which comes up on the Net then I highly recommend the site Lingo2Word. You can decode SMS but you can also dazzle your entourage by coming up with perfect SMS speak! If you click the top  links on the site you will find common emoticons and acronyms that some people use as a matter of course.  The other site for decoding cyberjargon and slang is NetLingo. This site has a sense of humour but it also keeps a current database of all the cyber terms on our planet and so you are always in the know! Currency. It’s about currency.

Maslow’s Hierarchy of Needs 2017

Maslow's hierarchy of needs This revamped version of Maslow’s hierarchy of needs has been making the rounds. I found this one on Twitter by Morten Øverbye. It’s something which has sparked some good discussion on his feed. Adding battery and wifi to the hierarchy of needs acknowledges we have become technology dependent. Does it mean we can’t be stable and secure without them? Is it a first world problem? To have battery there is a bold statement about how we have failed to address the basic requirement of a technology society. We are constantly interrupted by failing batteries, batteries which have a short life, places which don’t sell the batteries we need,waiting for the right battery to be delivered. It really is an implementation problem in our technology paradigm. As for wifi, yes, we are looking for that everywhere, but we also have mobile coverage which can alleviate the problem if we have the money to pay for it. Do we need batteries and wifi before food and water? I think not, but as someone points out , we might need our location services to find food and water. Interesting remodelled hierarchy to ponder and a sign we are changing as a society and that Maslow’s will need to be upgraded.

Writing , writing and writing

writing Image 10 Best Writing apps

Devices offer a diverse array for writing practice in all its varied forms. You can painfully type your way on a mini touch screen and embarrass yourself publicly in quite a spectacular way like I do if you wish or you can nimbly glide across a touch screen and insert images and sound as quick as lightning. Writing doesn’t have to just stare back at you. You can make it move, talk, connect to a website, a clip. You can add animation and annotations. One of the great experiences I discovered on my iPad was iPad magazines. I still read paper ones from time to time but an iPad magazine might include video clips, text reading, QR codes to go elsewhere on the Net, interviews. The whole thing just jumps into life. It means there are also a variety of tool where students can practise the art of writing, planning writing, publishing, multifaceted writing and a number of literacy skills. When there is a smorgasbord of how you can write and develop your writing then the chances of your writing well and being creative are probably quite high. Some of the “cooler” apps are paid for. It is important to research them well to see if they meet your needs or the needs of your classroom. Any app I plan to use in class I research first and then test it out with a couple of students if I plan to use it. They value participating in reviews. TeachThought has 15 e-book writing apps which seem to be paid but which do come tested, so to speak, and so you can look at them to see the sorts of things the e-book writing apps can do. I can see my students using some of these and loving it. There are also 10 best writing apps recommended on NextWeb. Some of these are free and some of them practise and utilise hand writing skills. My favourite writing app is Notability but I also like Documents Free. Now that I have seen all these other apps I want to try them out because each app creates a different impact. Bottom line? Don’t go anywhere without Evernote! Cross platform, cross device , always there and pretty comprehensive.

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