Technology trends 2017

Gartner is a big, American technology organisation which delivers technology research to global technology business leaders so they can  make informed decisions about key initiatives. It is one of the sites to keep an eye on if you want to see what the trends are and have some intelligent information to go on. It looks at different aspects of the impact of technology on our world and how it shapes it. It looks at the things which are changing and how they are being changed. What we don’t want to do is leave people out of this and people need communication and information. They need to know how to navigate the systems which are now in place. The information about how things are changing are getting to normal people as easily because so much is going on in the areas where the developments are occurring and so those who work there are used to it but hen it is not connecting with the larger population. The changes are quite quick and so what you thought was the way to do things isn’t any more. Much of the change is driven by big data and how we can analyse and use it but that then isn’t translating into everyday knowledge necessarily. More than ever we need to talk to each other , share information and share ways of doing something. We also need to be constantly aware that big changes are occurring and we need to look out for them and have some idea of how the world is now being landscaped. Communication is fundamental to that. Having grand new ways of doing things won’t help if people don’t know how to easily navigate them and don’t understand how the systems are now working. The video sums up the key changes very succinctly.

Waiting for the cyber faeries

cyber faerieImage : Cyberfaeries wear boots with my own custom border

We can’t see the information super highway. We can’t see the infrastructure. Even if we work in that industry, we can’t see all those connections all over the planet and then up to satellites and back. We just take it all for granted and yet, it is a hugely complex ,connected world. When a motor highway is being built , repaired or upgraded we can see what is happening and so we understand it . In recent times I have lived through the construction of 2 expressways and a train line extension and electrification in my area and driven past the desal plant being built . You can literally see the landscape change and be amazed at what we are capable of achieving. You manage the inconvenience and disruption because you know what you are dealing with.

When we are rolling out telecommunications infrastructure we can’t see what is happening. We don’t understand the changes and we can’t put the picture together easily. It’s new ground and it’s a J learning curve. We live in the information and communication age , though. Communication is central to getting everyone to work together.

I have had access to a home phone since the 70s and the internet since 1995. It has been tough to do a month with first 8 days of no phone and no internet and currently day 10 of the second adventure of no phone and no internet. I am waiting for a port swap which will hopefully resolve my disconnected state. It’s hard living without unlimited access to data and a phone. I have never needed my mobile phone much so I didn’t have a plan to cover an event such as this. This has never happened before is probably the reason I haven’t thought too much about mobile access and plans.

I have had a lot of conversations with technicians and technical support over this last month. I have also seen a lot of telecommunications people out on my local streets as I drive around, some of them totally lost in the big trenches they have to dig. Everyone is working . Everyone is doing their job. Everyone knows what they know and it’s now we are starting to get those connected conversations which are going to facilitate the process and understanding of what is actually occurring.

Not everyone is having my problem. It’s a classic new millennium situation which requires a 21st century process: personalised learning, customised response and then everyone being part of the conversation to get the feedback and growth which will inspire solutions. Create content – share – get feedback – reflect – create more content…. I have spoken about the internet model so much on this blog.

Technicians I have had personal contact with and the tech support from my ISP have just been getting better and better. People listen to me. They say what they need to say, they give me information and then we move on.

I have had to get really good at mobile technology. Everyone should learn how to set their phone up as a mobile data hotspot. It’s not hard. It’s in the settings and the phone tells you what to do for wifi name and password. It is now a life skill for when there is no wifi, no ethernet. Just you and your devices. In a city you could probably go outside and get free wifi. Doesn’t work like that here. I have to get in my car and drive somewhere and access is not 24/7. You have to learn to make the right decisions about mobile plans and then ,if you get another sim card ,to make the best choices there. Currently I am using my old phone to be the wifi hotspot. I should have made the unlimited talk and text choice for the old phone and used my regular phone for the wifi hotspot. I have learned.

Complex problems need complex solutions. It’s important to know what your options are and understand how you can customise your own survival package depending on where you live and what choices you have. For me mobile data has been critical but then I have been stuck when I need to make a call which isn’t often but not having a phone plan which covers calls in this situation is making it harder. Took the wrong turn at Albuquerque but at the time I didn’t have enough information and the outage wasn’t expected to be this long. I have done it the olden days way and paid my commercial practices a visit. That has been the nice side of this. The other bonus is now I am so familiar with my online information from my online ISP account. It’s a great site which gives very useful and helpful information . I knew it was there and what it did but it is only become meaningful to me now because I have had to have very particular information in order to go from one day to the next. So my top 5 tips:

Know :

your mobile plan and sim card options

where you can access free wifi

your ISP site and what information it provides

how to set up a mobile phone hotspot

how to use one online calling service like Skype , Messenger, What’s App or Facetime phone.

As I mentioned in my previous post, mobile access is expensive and so you have to be really mindful of that. It is something we all need to think about because normal access isn’t expensive at all. We all need a tech outage plan like we have a bushfire plan and an electrical outage plan. Meanwhile I am waiting for the cyber faeries to do their work. Some of them are a bit mischievous and like to play tricks but I have faith the cyber faeries will work their magic and get my cyber connections back.

The last of the red hot outage queens

no netOutage is the new normal , apparently. For the second time in a month I have had another unexpected Sunday to Wednesday outage on my phone and therefore my internet. Last time my phone didn’t come back as it was supposed to so I actually did a Sunday to Monday outage. Who knows what this one will bring, except my ISP is really onto it this time and has been great at keeping the information to-ing and fro-ing so we know what we are doing should my phone not come back as expected. Which it hasn’t . I am now back in the process of trying to unmuddle the muddle. There is another line mix up again so my calls are going elsewhere. I live in an area which is in the middle of nbn line installation and then line and broadband upgrades. Telecommunications staff are pushed to their limit at the moment. Establishing nbn into Australia is a massive job. Upgrading networks is a huge undertaking. Some who have signed up to the nbn are saying it’s woefully slow. It probably will be until we have all the connections there. Technology likes all the bits to be the same and they have to be able to talk to each other . If we are introducing old bits to new bits , the old bits are going to get mighty huffy. There needs to be some public awareness programmes going on to raise the profile of what is actually occurring. At this point a decision has been made as to how it will be done. What needs to happen is people need to really be informed as to what that entails.

At no stage have I lost patience with telecommunications staff. They all got up that morning to do their job. They are not responsible for the things happening to me , my phone and my internet. They are there to listen and to try and help resolve the issues. ISPs are not the ones who own the lines . Only one ISP is and then nbnco for the optical fibre installation. The work on the upgrades may or may not entail direct involvement with an ISP. I am already in the habit now, if my phone goes down , to start living on M&Ms – mobile and mifi.

I check my isp site

I check the aussie outages site

I check the Telstra site because they own the lines involved with nbn upgrades.

I check the nbnco site

I check the roads in my area

As inconvenient as it is this , it is the equivalent of building a major expressway and I have lived twice through expressway building . It takes a couple of years and literally ground breaking changes. We cannot see our telecommunications upgrades and so communication with each other and with the key organisers of this upgrade is vital. We have to notice and contribute. As soon as my phone was gone again, I waited an hour and then emailed my ISP after I’d checked as above. Since then there has been useful two way communication.

I have learned :

to prepare what I need t o do on the net to save data

to turn off automatic data downloading

have found that Facebook phone calling is good

have navigated my mobile devices better and know more about them

have stuck with Linux. As an OS and with the Ubuntu browser I save data

to park myself in the call back queue of my ISP to save my mobile data

It’s not the same as being always connected but it’s manageable and we need to talk about this. About what is happening and what our responsibilities are in a connected world , because we can facilitate the process by sharing of information and then what is actually being done. This way no one gets the blame. No one gets unpleasant surprises and we can just do it until it’s done. Meanwhile I am queued for a call back.

Nutrition information

chicken vs eggsGoogle is trying to improve how it provides us with useful and quality nutrition information . The results are instant and so if you are trying to find out about food or make informed food choices then the option is there to use Google to get a quick answer and then follow it up in your own time and way. It’s not perfect. The more we use it and the more Google can establish what we are trying to do and find out ,the better Google will become. In the search bar you type, for instance :

beef vs chicken or chicken vs eggs

 

chicken vs potatoAt the moment Google needs basic input . It can’t do chicken vs barramundi. If you type something like chicken vs potato you will get 129 million results and they will be about the nutritional information with regard to each food and you will have to make the comparison yourself. If you type something like tomato vs cucumber it will bring up the sites which compare these two foods and then other nutritional sites to do with each. The results are not consistent as yet for each comparison you do and a search engine like Google relies on people input patterns to improve its performance. One day it will dazzle us with its comparisons but right now , it’s still pretty impressive and helpful.

Cyberjargon tools

If you have trouble understanding SMS speak  or cyber jargon which comes up on the Net then I highly recommend the site Lingo2Word. You can decode SMS but you can also dazzle your entourage by coming up with perfect SMS speak! If you click the top  links on the site you will find common emoticons and acronyms that some people use as a matter of course.  The other site for decoding cyberjargon and slang is NetLingo. This site has a sense of humour but it also keeps a current database of all the cyber terms on our planet and so you are always in the know! Currency. It’s about currency.

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