Internetus interruptus

no internet

No internet for you today!

So annoying but so enlightening. There is a learning curve for me every time I have another phone and internet outage. This is the third one for this year and it’s a week tomorrow. This time I was caught by surprise as usual but did not flap! After all, I have the experience of two phone and net outages behind me and I have learned. This time I had a mobile plan which would cover the calls and some internet data so I had access to people and cyberspace.

1. Make sure you have a mobile plan which will cover an outage

2. Email your ISP support to let them know the situation

3. Trouble shoot. Most ISP sites have a to do list to check phone line fall out for ADSL2. Basically:

– unplug everything and plug it back in.

– turn everything off and on

– unplug line filters and try plugging your phone into the wall socket directly

– try a new cord on the phone to wall socket.

I did all of that and my line was totally dead. No resurrecting it. I waited a couple of days to see if there were notices of outages on my ISP and line provider sites.

With the NBN infrastructure coming into place, storms and heavy rain , it could have been anything , really. The NBN and Telstra have to work together on the lines and then third party ISPs are providing services. That is a lot of players in the field and a lot of dots to join so you have to give ISPs time to work out their problems and line of action. For me, I always think it is important to let them know by email incase there are bigger issues than just me and my phone line.

I had booked my NBN switchover for August 22nd on Monday last week. Thursday my line went down so there was always the possibility the line was shut down early because the date was further away than probably is normal. I had my reasons. I called my ISP this Monday and we have brought the NBN switchover date forward because I already had the modem and was set to go. That is occurring in a few days time. Meanwhile I am running off my mobile plan.

I have again found my ISP account site to be very helpful so I can check usage and there is also a really good iPad app which I discovered which makes life really easy with my ISP. You can even recover your forgotten password via your mobile phone. That really helped when they had set up a new email address for me for my new NBN plan . Old habits and all of that.

There is a complexity of communication with the NBN infrastructure coming into place which we haven’t had to have for quite some time. Patience and good social skills are important. You just have to work out what you really need to know and then see what is available to help you if you can access it and then call if you are clueless or need clarification. I have learned from my other outages that it’s great to be a in a call queue where they ring you back.

Meanwhile I have continued to learn about mobile technology. I value being able to use the mobile hotspot because it makes connecting to the Net so easy and I don’t need anything other than my phone and the device I want to go on which is usually my iPad or Linux laptop in an outage. I can’t do everything on a phone because I hate peering at a tiny screen and my fingers much prefer a physical keyboard because I don’t always have the peripheral sensitivity , especially on these cold days. I have been using the time to streamline my devices and tidy them up. I have also made good use of the software I have which runs offline. It is important to have things there which are not internet dependent no matter how wonderful cloud services are.

Next posts will be about the NBN switchover because there are a few things to consider.

Josefine Grimm-Blenk

Virtual Assistant


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