Using Facebook Messenger

MessengerFacebook Messenger is automatically there as part of Facebook. On your phone or tablet , though, you can download the app and use it independently of Facebook. Some people cannot interpret the labelling because it means nothing to them. You get a screen with stuff on it and it is not clear what that stuff can do and what is possible. I have relabelled the screen so that hopefully people can use Messenger better. They love it when they find out they an ring their Facebook contacts. They love it even more when they realise they can video call their Facebook contacts. It means they can keep in touch better with friends and family they miss. I have spent time again this week showing people how to use Messenger and the joy on their faces is priceless.

I generally make a time to ring or video call someone.  It makes it easier. Other people do that with me. People need to know you are going to voice or video call them on the Net. This is all charged against your internet data so a video call will use a lot more data and you have to make sure you have a plan which accommodates that.  You send out invitations to your Facebook contacts if they are not on Messenger. They may not know they can be so you might need that conversation too.  It’s very handy sometimes to have these options.

I am beginning to think Facebook needs to have some easily accessible video tutorials so that users can navigate Facebook and its options better. A one minute video would be worth it for so many.

Facebook hacking

thatsnonsense siteIf your Facebook or Messenger app is hacked, feel no shame, no guilt and no bad feelings. Just deal with it.

 

 

 

  1. Let everyone know.
  2. Check all your apps on Facebook to ensure they are the ones you have selected
  3. Do not mass forward messages no matter how well intentioned they are.

Facebook has pretty good security and wants you to take responsibility for it too so check your settings on a regular basis. Messenger seems to be the current problem and will create issues for people.

thatsnonsense is a site which is designed specifically to help you manage the dreaded hacking. It’s upsetting, annoying, puts you off. All of those things, but you can manage it with help and knowledge. thatsnonsense has a section dedicated to Facebook and its issues. You might like to read the post about the current wave of hacking via Messenger and how to deal with it. You might not need it but your friend might.

Video call on Facebook Messenger

messenger callsA lot of people know how to message or respond to messages on Facebook. Not everyone knows how to make a voice call or video call on Messenger. They just don’t see those two logos , or , if they see them , they don’t realise they are for voice and video calls. They are not stupid. They are unaware these logos exist top right of the screen or can’t interpret the icons. A case where captioning might help it would seem. The video explains how to do the video calls. Voice calls will happen if you tap/click on the phone icon. The use of the term chat is probably confusing some people. Those who have made phone calls would call them calls. Chat is used widely now to refer to conversing with others no matter which mode you use. Some people don’t want to use chat and think it’s not for them. If they realised it was a call they might think differently.

Facebook video calling

Facebook video calling in Messenger is as easy as clicking on the video icon to call out or  tapping on the green phone icon when the call comes in. It works from an iPhone to an Android phone and can be very convenient because it does run from Messenger on your phone. The quality appears to vary from happiness + to frustration – . In this last couple of weeks I have had  Messenger calls from America to Australia. From New York it worked really well. Both video and sound quality were good. From Anaheim the sound was good but the video was not always smooth and worked best by the room window. From Las Vegas it was poor. The sound was intermittent and the video was lagging all the time. Again it was better by the window but the mesh on the window was probably interfering with wifi signals in the rest of the room. You get the impression it’s more like having to tweak the rabbit ears on a TV set to try to get video and sound. It’s a great option and hopefully Facebook and cities can work out the connectivity issues. Some places would just be on bandwidth overload and then there would be the other issues which affect wifi – walls, floors and competing networks…

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