Difference between mobile and wifi access

It came to my attention this week, when I was working with some older people , that they do not  necessarily make a distinction between mobile/cellular access and wifi access. Some did not know you could turn your mobile data on and off to save money or, as was the case, turn it on because you have no wifi access. Older people have grown up on wired technology and the wireless was a radio which ran off batteries. To them wireless can just mean it does not have wires and so no, it cannot be assumed they distinguish between mobile data use and wifi access. It means they won’t distinguish between a portable radio and a DAB one either. It is really important everyone would know the difference between mobile access and wifi access both so they can derive the cost benefits but also for personal safety and security reasons.

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Tech savvy seniors

Seniors are more competent with technology than the world would have us believe. As mentioned in my post recently, the younger ones have been through jobs with technology training and requirements. As such they can be contributing to the backbone of technology today because they have the skills and knowledge to manage data, game,  curate, beta test, develop websites, online communities, video tutorials, online courses and so on. Some seniors remain disconnected because they haven’t had the chance to improve their skills and understand what connectivity might mean for them. The Australian Federal Government has responded to that need and learning gap by providing the Be Connected website and initiative:

Through Be Connected, older Australians are able to learn the basics of how to connect online, including how to:

  • use a digital device
  • be safe online
  • send emails
  • use Facebook and other social media
  • shop online
  • share holiday photos with family, and much more.

Organisations interested in in delivering these services and becoming part of the Be Connected Network should contact the Be Connected National Network Manager, Good Things Foundation.

Four years ago Mashable published an infographic about the technology which was used more by millennials than seniors in America. Four years laters I would expect that infographic to have changed. At the time basic mobile phones, desktop computers, VCRs, cable TV and satellite TV were more popular with people  of 65 and over. I doubt many seniors would be playing video tapes these days. More and more have adopted smartphones or come into retirement with a fully functioning smartphone. A lot more have tablets and the streaming market has burgeoned since then. It would be interesting to see how that played out now.

The Pew Research Centre has a very good article about technology use and seniors and the sorts of things which are blocking them. Seniors are no different to any other age group. They need personal learning plans, personal learning networks and personal learning options to enable their capacity to make best use of technology.

Pay attention to colour

aspergers syndrome colourImage: Aspergers syndrome – creating a supportive environment

 

Technology is colour. Screens are colour. Our life is very much visual. It is important to pay attention to the colours you use when you are creating screens for people to look at because colour enhances meaning, reaction, engagement and mood. There is currently a belief you need white areas to help the absorption of content. When it comes to reading the belief is that text should no longer be justified and have straight edges. I’d say that is for people whose reading skills are not optimum. People with good reading skills manage straight edges and dense text very effectively because they are taking in the information by reading downwards more than across. Jagged edges interrupt that downward flow as do areas of white space. Do your own research for your target audience. What do they react to better? What do they manage better? Can you offer visual options? Colour, though, is central to getting information across. Understanding Graphics has 10 good reasons why you should be paying attention to colour. .

Seniors and technology

My neighbour’s 95 year old auntie was beside herself with excitement when her daughter had got her an iPad one Christmas and shown her how to use Facetime and email. She then learned how to do searches and they installed apps with her that she liked. For the first time in a long time she could have daily contact with her family and friends and she could feel like she was part of the world again. Last year I was sitting next to an older lady who was trying to use Google voice to find CostCo. “Okay Google”, she said very confidently , “Find Costco.” She started tutting and was repeating her instructions. I had got my phone out, connected to 4G and searched on Google maps app. It was quicker. I showed her and she was happy to know how to get there so she could tell her husband. So why hadn’t the Google voice thing worked? Her connection may not have been solid. We were in a noisy place so the instructions may not have been heard. Siri and Google voice have their uses but they are still in the development phase and will will improve as people continue to use them.

Older people are no different with technology needs than younger people. We are constantly having to review and refine what is on offer. What suits one age group does not suit the next. What works with one group does not follow through to the next. No matter who we are discussingt we have to be in constant conversations about what users need. We have the internet. We have connectivity. We have a capacity to learn and share together. We have the opportunity to get the needs and requirements out there so that changes can be made. We need the sites which allow us to share the information for seniors so we can know what they need and share what is working. Some only want their landline. They don’t want a mobile phone. Some will use a mobile phone if someone shows them how to use it. Some just want a phone and not a smartphone. Some need a tablet rather than a phone because they have vision problems or they can’t hold onto a small device.

Sometimes it’s the labelling. Not every older person recognises the “done” button as meaning that they have completed a task or install on their phone or tablet. Some don’t understand the need to install updates and just find all those messages confusing and annoying. Seniors want clear instructions and uncluttered screens from my experience. Our area runs a lot of small groups to help older people sort out their issues with technology. It works. Like younger age groups, it is needs based and personal learning. One to one works. Showing is better than telling.

The needs are going to change according to the group. A lot of people in their 60s and 70s are very competent with technology because of workplace training and experience or families. Some older people want nothing to do with technology because they don’t like what they call all the rubbish. They want something more sensible. There are people in ther 80s and 90s who are also very competent with technology but others who avoid it. Some of that is cost and availability. It will also depend on what health issues are being experienced. Older people and their advocates, where applicable, need to be able to freely share information about needs. We need to get that sharing of information going because we do have lots of options available to us in terms of technology.

Content review

content planningIt doesn’t matter who you are providing content for. It doesn’t matter if you are an educator, a business owner, a trainer , an entrepreneur, an organisation, society or individual, you have to create a process whereby you review the content you are producing. I have created two slides which show how I quickly assess my content. It has to be current. My content has to address the fact I have a number of visitors from all different countries, some of whom do not speak English. I have to make some sort of effort to ensure the limitations of electronic translators will not mar comprehension. It is also important to be aware that you can offer your content in different ways and that visual literacy is very important in a digital world. Sometimes you find old content you created which needs to be updated and made relevant because the core messages and information are still relevant. People want to know there is value in content. They want to be able to use it, add to it, grow it and move it forward.

content review If you want them to act on your content you need to explain why and give them reasons for doing so. Content also needs to be appropriate for the audience. Nothing more unsettling to find out you don’t belong where that content is and you don’t want anything more to do with it. The opposite is also true. You find yourself engaging with content and then find yourself asking – What was that all about? Why did I bother? There was nothing in it. There are what are known as puff pieces. Your content review then has to focus on relevancy and context. You need to create a framework to ensure others can see the relevance of your content. Some of that it is in your display. Some of it is the perspective you offer and the way in which you show the value of the content. People like to have takeaways. They are surrounded with information and stuff. If you don’t look at the creation, presentation and development of your content in a constructive way then you just become part of digital chatter.

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