Online shopping

online deliveryImage : Delivery problems a major frustration for Aussie online shoppers 

 

If you google online shopping you will get supermarkets where you can do your weekly shopping. Buying online will get you other options. That’s the first problem . The searches are too narrowly defined. The second problem is delivery. For a business or organisation it will never be a problem because someone is always there. For individuals  there are things which need to be done, people who need to be seen , life which has to be lived and then the joy of being confined indoors until the parcel is delivered. Online shopping itself has never worked better. Online sites display and describe their goods well, they communicate easily with the customer and they are able to negotiate any problems quickly and effectively. All of that has improved considerably over the last couple of years. This is why so many people are buying online now. In Australia the bulk of that is done in the eastern states. There is some interesting information about our online practices on the Inside Australian site. We are doing a lot to make this work well. For a lot of people that is important. They are not very mobile, they are sick, they are looking after babies or ailing family members. For some, online shopping has freed them up to be able to shop like everyone else.

For me , about half of my online purchases are delivered without a problem. I track them and I am there and can be there. For the other half there is online site rearrangement of delivery hoo ha or automated type in 500 numbers to the phone robot and get a redelivery or I can go to the post office and retrieve my parcel but it is sent to the furthest post office from me. I had the situation where I was out getting one parcel and another one turned up so then I had to go back and get that one.  I know, I tried putting in my nearest post office on the Auspost site.  It gave me one option. I actually have a choice of three which are closer. The courier sites and delivery option parts of the system are not quite right as yet. Tracking is good but there are times when I have received the parcel and it is telling me it is on the way. These things take time to perfect and improve. There should always be an easy pick up option rather than a redelivery option. Some couriers take the parcel to a post office nearby and others don’t. We need to streamline this:

Maybe all online deliveries need the option of the nearest post office to save the redelivery and picking up nonsense which is wearing for all concerned. That might take some of the strain off.

Maybe we need windows , as they have in online supermarket shopping , so that people can select a window so they can be there.

The option of just leaving the parcel at our own risk has come about because of the delivery problems. That is not desirable but has become a work around.

We thought about how to get the online purchasing to work much better and it shines now. We need to polish the delivery part of it and we have phones, laptops and internet access. We can do this. I want the cyber delivery option where it comes out of my computer!

 

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