Do you know why we need teachers on the internet? They take nothing for granted in learning. If you are trying to update a device you need to know about the settings.
Image: Internet Safety Project.
People get devices and enjoy using them and then it all falls apart when they have to update or when they realise they could be doing other things with the device – like downloading apps. It’s not intuitive. It’s learned behaviour which you can either work out yourself or you can’t. Assuming people know how to connect their device to a computer and use iTunes as an alternative can be a big ask. Do they know where to put the cable? Do they know how to download iTunes? The video I have chosen to show how to update an iOS is of value since it does show some of the problems you might encounter. You do need to be connected to wifi. You to know what to do when the screen comes up with “Hello” when you had an iPad that was working fine until then. Settings, though , is critical. Everyone needs to know how to find and navigate the settings. You have to tap Settings then General , then Software Update to get started. The man who did the video about the app store might have thought he was funny writing on screen you need a finger/stylus , iPad and wifi to get started. It is that basic when someone doesn’t know what they are doing and is on totally unfamiliar ground. They need to be moved through a process one tiny step at a time with nothing taken for granted. No one should feel a failure because they cannot navigate a device. No one was made to feel a failure because they could not operate a TV or fridge. We need to make it that easy for everyone.