Deal with the trolls

The best way of dealing with trolls is – don’t. Avoid them, ignore them, block them, mute them and report them , if necessary. Recognising and dealing with trolls is dealt with very well here at TeamTechnology. It goes into detail and explains various types of trolls well. Lately there has been an upsurge of domination trolls. They may or may not be paid and their main purpose is to stop someone from just happily being on the internet doing what they are doing. It’s about frightening people away. I like the video clip I have put on here because Jason Urgo has a really nice manner and he talks to you as a normal person. He is talking specifically about YouTube but much of what he says has application to social media sites and forums as well. Some people just like to be nasty and vindictive. Others are really harsh and cruel. Some will use images. It is about control. It’s emotional abuse and if you do not have that clear in your head then take a look at a post I wrote about emotional abuse on one of my other blogs. That gives a very clear picture and some links. Not reacting is the key and not bothering is important and then, when you feel confident, you can do what Jason does and respond with pleasant politeness. I often say I am sorry they are having a bad day and not feeling too good. The number of really human reactions to that comment has been heartening. Not all trolls are vile people. They are just lashing out. trolls I have used my trolls picture . I have said, look, I have plenty of trolls , I don’t really need anymore. That has worked and you are welcome to use my troll picture too. Mostly I take no notice and delete and block . Every site has a different way of doing it so know your settings. Really vicious trolling can occasionally really get to you. It is important to talk about it straight away and say something on the social media site and name the troll. Their names are often a give away. If you find you are still not happy, then put your device or computer away and go outside into the real world. Talk to real people. Ring someone up. Go to the shops. Take the dog for a walk. Get the support of real life and the real world until you feel calm again. Guy Kawasaki also has some sound advice about dealing with trolls which is worth a look. Confidence is everything and then having a good anti troll toolkit.

Josefine Grimm-Blenk

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