Clearing the internet sludge

internet treacle

So slow….

When your internet is slow and treacly, there are several things you can do before you ring up your ISP to get them to help you resolve the issue. There is often a wait time on the phone so this fills in the time until the wait time improves. You can check your speed here.

1. Check data usage. You might be being shaped.

2. Clean your computer. You might be using up all your storage.

3. Run the anti virus software to ensure it’s not a virus.

4. Turn off all your equipment, count to 10 and turn it back on.

5. With ADSL try just having one phone connected to modem. Unplug your other phones.

6. Check the ISP site. There might be problems in your area.

7. Try a different computer.

8. Turn off your anti-virus and firewall.(Don’t forget to turn it back on!)

9. Change modem.

10. Ring ISP support

For me the issue was resolved by changing modems. I then had to contact ISP support because my broken modem is part of a combo plan and they are now sending me a new one. For now, I am leaving the one which is working but it will be good to have a spare.


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